Shop Policies

Returns and exchange details Beaded items are intimate items that cannot be sterilized for health/hygiene reasons. Due to this fact returns, refunds and exchanges are not accepted.  I want you to be happy with your purchase and will work with you if I find a concern to be valid. Your shopping experience with me is important and I want it to be as positive and as pleasurable as possible for all my customers.  I will refund on jewelry only if the item does not match the listing description. Returned items must be undamaged, unused, unworn and in original packaging. 

***Please be sure that you take the time to read all the way through the item description for materials used, size, length etc. Please contact me if you have any questions prior to
your purchase. All returns have to be approved by me, so please contact me to
verify if a return will be accepted. All return postage is at the expense of the
buyer.

***Buyers Please Note:  Damaged items will only be replaced if they are insured by the buyer by arrangement with me, prior to the time of purchase.  Please contact me before placing your order.

Insured Items only…. If you have concerns about an item that has incurred any damages in shipment, I will request you send a photo and return the item so I can determine the nature of the cause and will work with you accordingly to resolve the issue. If no proof can be provided that an item has been damaged, I will not be able to assist with any refunds or repairs.

Payment

Please Note… Items do not ship until payment(s) have been received, have cleared and are confirmed cleared. Once your payment has cleared, I will process and ship your order usually within 3-5 normal business days.

Orders are filled and shipped as they are placed, usually within 3-5 business days after payment has cleared (not counting weekends or legal holidays). During peak times of the year orders are usually filled and shipped within 5-7 business days, (Christmas, Valentines Day, Mother's and Father's Day, etc.) please expect to add an additional few days for processing. Please note: A delivery tracking number will be provided to buyers when their order is marked complete. This allows for the buyer to track and ensure the delivery of their items. Upon shipment, any issues with delivery is then between the buyer and the USPS.

Item colors may vary slightly from their picture(s) due to many factors such as the variation of computer screen colors, lighting, material's color dye lot differences, etc.